Refund policy

Refund & Return Policy

Last Updated: September 16, 2026

At Flexbuzz, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or refund according to the terms below.

1. Return Window

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include original tags, packaging, and accessories where applicable.
  • Not be damaged, altered, washed, or otherwise used.

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons. These may include:

  • Personalized or customized products.
  • Items marked as Final Sale or Non-Returnable.
  • Products that have been used, washed, damaged, or altered.
  • Any other products specifically identified as non-returnable on the product page.

3. How to Request a Return

To request a return, contact us at:

Email: flexbuz.llc@gmail.com
Phone: +1 772-255-0264

Please include your order number, the item you wish to return, and the reason for the return. We may request photographs or other information to assess the request.

Do not send items back before receiving return instructions from Flexbuzz.

4. Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for return shipping costs.

If we determine that an item was defective, damaged during delivery, or incorrectly sent, we will provide appropriate instructions for resolving the issue.

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at flexbuz.llc@gmail.com.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the packaging, if applicable

We will review the issue and provide an appropriate resolution.

7. Exchanges

If you need a different size, color, or product, please contact us at flexbuz.llc@gmail.com. Exchanges are subject to product availability and may be handled as a return followed by a new order.

8. Late or Missing Refunds

If you have been notified that your refund was issued but have not received it, first check with your bank or payment provider.

If you still need assistance, contact us at flexbuz.llc@gmail.com and provide your order details.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests before the order is processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it and you may need to follow our return procedure.

10. Changes to This Policy

Flexbuzz reserves the right to update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

Flexbuzz
Phone: +1 772-255-0264
Email: flexbuz.llc@gmail.com
Address: 7901 4th St N #34288, Petersburg, FL 33702, United States

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