Return & Refund Policy

Last Updated: September 11, 2026

At Veylora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Be in the original packaging, where applicable

• Include all original accessories, tags, and documentation, where applicable

• Have valid proof of purchase or order information

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized items

• Final-sale items

• Gift cards

• Items that have been used, worn, washed, or damaged after delivery

• Items missing original packaging, tags, or accessories where required

• Products specifically marked as non-returnable on the product page

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging, if applicable

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate resolution.

4. How to Request a Return

To request a return, contact us at:

Email: flexbuz.llc@gmail.com
Phone: +1 530-309-7132

Please include your order number, the item you wish to return, and the reason for the return.

Do not send items back to the return address without first contacting us and receiving return instructions.

5. Return Shipping Costs

Unless the item is defective, damaged, or incorrectly shipped by Veylora, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

If an item was damaged, defective, or incorrectly shipped, Veylora may provide appropriate return-shipping instructions or assistance.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be issued, including when:

• An item shows signs of use

• The item is damaged due to customer handling

• Original packaging or accessories are missing

• The item does not meet the return conditions

8. Exchanges

If you need to exchange an eligible product, please contact us.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests. However, an order may not be cancelled once it has entered processing or has already shipped.

10. Refused or Undeliverable Packages

If a package is returned to Veylora because of an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the package, additional shipping costs may apply before the order can be reshipped.

Any refund for an undeliverable or refused package may be subject to applicable shipping and handling costs.

11. Refund Processing Time

After a return has been approved, refunds are generally initiated within 5–7 business days.

Your bank or payment provider may require additional time to post the refund to your account.

12. Fraudulent or Abusive Returns

Veylora reserves the right to refuse returns or refunds where there is reasonable evidence of fraud, abuse, repeated policy violations, or misuse of the return process.

13. Changes to This Policy

Veylora may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

For questions regarding returns or refunds, please contact:

Veylora
Email: flexbuz.llc@gmail.com
Phone: +1 530-309-7132
Address: Florida 33702, United States