Shipping Policy

Last Updated: September 11, 2026

Thank you for shopping with Veylora. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.

During holidays, promotional periods, or periods of high order volume, processing may take additional time.

2. Shipping & Delivery Times

Once your order has been processed and shipped, estimated delivery times depend on the shipping method and destination.

Typical delivery times are:

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days, where available

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, customs, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Veylora may offer free shipping promotions. Any applicable terms or minimum purchase requirements will be displayed during the promotion.

4. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become active or update in the carrier's system.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

If you notice an incorrect address after placing your order, please contact us immediately at:

Email: flexbuz.llc@gmail.com

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Veylora is not responsible for orders delivered to an incorrect address provided by the customer.

6. Delayed Orders

If your order is taking longer than the estimated delivery timeframe, please contact us so we can help investigate the shipment.

Shipping delays may occur due to:

• Carrier delays

• Severe weather

• Holidays

• High shipping volumes

• Customs processing

• Incorrect address information

• Natural disasters

• Other circumstances beyond our reasonable control

7. Lost or Stolen Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or the shipping carrier.

If the package still cannot be located, contact us at flexbuz.llc@gmail.com and we will assist you where possible.

Veylora cannot guarantee replacement or refunds for packages confirmed by the carrier as delivered.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Order number

• Description of the damage

• Photos of the damaged product

• Photos of the packaging, where applicable

We will review the information and determine the appropriate resolution.

9. International Shipping

If international shipping is available for your order, delivery times may vary by destination.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not controlled by Veylora and may be collected by the carrier or customs authorities.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will attempt to accommodate cancellation requests, but an order cannot always be cancelled once it has been processed or shipped.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Veylora
Email: flexbuz.llc@gmail.com
Phone: +1 530-309-7132
Address: Florida 33702, United States

We are happy to assist you with your order and shipping questions.